At a small, local cable office for CTI (Cable Television, Inc.), located in Texas, Mark addresses a backlog of customer complaints with his team. After they address why the backlog exists to begin with, Alison and Nicole suggest the best ...See moreAt a small, local cable office for CTI (Cable Television, Inc.), located in Texas, Mark addresses a backlog of customer complaints with his team. After they address why the backlog exists to begin with, Alison and Nicole suggest the best way to work through them all.
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