Eecs the Rat is the villain in a Kaiser Permanente corporate training video, the Everlasting Eliminator of Customer Service. The 48 minute video uses humor to teach employees about outstanding customer service. Eecs represents the ...See moreEecs the Rat is the villain in a Kaiser Permanente corporate training video, the Everlasting Eliminator of Customer Service. The 48 minute video uses humor to teach employees about outstanding customer service. Eecs represents the antithesis of good customer service.
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