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  • Undercover Boss HC-One (Season 4, Episode 5)
  • TV Episode | 47 min | Reality-TV

Undercover Boss

HC-One (Season 4, Episode 5)
TV Episode | 47 min | Reality-TV
Pam Finnis, managing director of one of Britain's biggest care home firms, goes undercover to investigate standards of care. The private care home industry has been plagued with problems. In 2011, scandal-hit Southern Cross - then ...See morePam Finnis, managing director of one of Britain's biggest care home firms, goes undercover to investigate standards of care. The private care home industry has been plagued with problems. In 2011, scandal-hit Southern Cross - then Britain's biggest care home operator - collapsed under £50 million of debt. HC-One stepped in and took over a third of the homes. They now care for more than 10,000 people across 241 UK care homes, and the woman in charge of the day-to-day running of the company is Pam. Ex-nurse Pam finds going back to the floor tougher than she imagined. She discovers one home is in need of urgent refurbishment; she breaks down when she hears how her staff struggle to survive on their low wages; and she's upset to discover overstretched night shift staff unable to respond immediately to residents' calls for help. But Pam's also inspired by dedicated employees, some of whom choose to work on their days off in order to spend more time with residents. See less
Read more: Plot summary
Director
Karen Rona
Producer
Karen Rona
Cinematographer
Mike Turnbull
Editors
Chris Hooker | Ian Moffat
See all filmmakers & crew (27)
Status
Edit Released
Updated Jul 30, 2012
Release date
Jul 30, 2012 (United Kingdom)

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Cast

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3 cast members
Name Known for
Pam Finnis's primary photo
Pam Finnis
Self / Managing Director of HC-One (as Helen) Self / Managing Director of HC-One (as Helen)   See fewer
Undercover Boss (2009)
Barnaby Kay's primary photo
Barnaby Kay
Narrator Narrator   See fewer
Shakespeare in Love (1998)
Chai Patel's primary photo
Chai Patel
Self / Entrepreneur and Founder of HC-One Self / Entrepreneur and Founder of HC-One   See fewer
The Secret Millionaire (2006)
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