I sent you a message but haven't heard back from you. Don't you reply to your users?

Though we read every message and do our best to provide assistance and support in a timely fashion, we receive a very high number of messages every day and we are unable to provide a personalized reply to all feedback, particularly when it concerns questions that are already answered in our Frequently Asked Questions help pages.

However, even when we are unable to respond, please rest assured that every suggestion and comment is read and forwarded to the appropriate teams and will help us improve our site.

If you have used our forms to submit data or contact us in the past but have not received a reply, your ISP or e-mail client may be blocking e-mail from IMDb.com. If you suspect this is happening, please consult the help section of your e-mail program to see how to relax or remove the anti-spam settings that filter or block mail. Outgoing responses from us will be sent from the address 'do-not-reply@imdb.com'. Please add it to your address book or exclude it from your spam filter.

Examples:

• Hotmail users:
  1. Login to Hotmail.com
  2. Go to the Options page.
  3. On the left side of the page, click Mail, and then click Junk E-Mail Protection.
  4. Click Safe List.
  5. Type the address (i.e. "do-not-reply@imdb.com") or domain (i.e. "imdb.com") and then click Add.

• YahooMail users:
  1. Click on Mail Options
  2. Click on Address Book
  3. Click on Add Contact
  4. Enter the address 'do-not-reply@imdb.com' and click on Save

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