Why am I told that my account is not valid for IMDbPro?

The Internet Movie Database site (IMDb.com) and IMDbPro.com share several features. Users of IMDbPro.com are automatically registered as IMDb.com users; however, free access to IMDb.com doesn't allow access to IMDbPro.com of course. You have to be a subscriber.

If you are seeing that error message, it is because you may currently be registered under two different accounts: one for IMDb.com and one for IMDbPro.com. This probably happened because when you subscribed to IMDbPro.com you used a different email address than the one you used when you registered with IMDb.com, which resulted in the creation of two different accounts. Maybe you had an old IMDb.com registration in the past and there's still and old cookie in your computer (for more details about login problems, see also our Cookie FAQ.)

The above error message is being displayed because the computer you were using when you tried to access IMDbPro.com is already logged in at IMDb.com under the incorrect account (IMDb.com registration doesn't allow access to IMDbPro.com). In other words, you are trying to access IMDbPro.com using the login information of a free IMDb.com account.

It's like you were trying to board a plane using a train ticket because you took it out of the wrong pocket. Just show the correct ticket and the man at the gate will let you in. You need to logout and login again using the correct email address (the one you chose when you subscribed to IMDbPro.com).

The easiest way to do this is to perform the following two steps:

1. Make sure you are logged out from any old/incorrect account. Click on the following link or cut and paste it into a new browser window to clear the incorrect IMDb.com cookie:

   https://secure.imdb.com/register/logout

2. Login again using your IMDbPro.com account information. Click on the following link and enter your IMDbPro.com email address (the one you entered when you signed up) and your password:

   https://secure.imdb.com/register/login

If you have forgotten which email address you used to subscribe to IMDbPro.com, please contact us and we'll send you a reminder (make sure, however, that you include enough details to let us identify your account and verify that you are the card holder. See this page for more info.

If you do not have a subscription to IMDbPro.com, you can sign-up for a 14-day free trial.

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