IMDbPro Frequently Asked Questions
Following is a list of questions we get asked so much, we created this page to answer them for you. To save time and effort, please check this page before contacting our help desk.
Note: this list only includes topics that are specific to IMDbPro.com features -- for more frequently asked questions about our data and credits, please see also the full IMDb.com FAQ list.
Last update: 24 March 2008
General Info
- What are the differences between IMDbPro and IMDb?
- How much does a subscription to IMDbPro.com cost?
- How do I sign-up?
- I'm not sure I really need IMDbPro. Can I try it first?
- What is a promotional code? How do I get one?
- Can I pay by check or money order?
- Can I sign up for a trial without a credit card?
- Is my credit card information safe?
- How can I get a discount or multiple accounts for my organization?
- I want to sign up but you're rejecting my credit card. Why?
- I just want to sign up for a free trial. Why do I have to choose between monthly or annual subscriptions?
- I tried everything but I still can't sign up. Help!
Login
- What is my username? How do I change my e-mail address?
- How do I update my account information?
- I forgot/lost/don't know my password. How do I get a new one?
- I can access IMDbPro from my work computer but not from my laptop. Why?
- Why am I told that my account is not valid for IMDbPro?
- Whenever I try to open a page or access the site, I'm asked to sign-up for a free trial, even after I've logged in. Why?
- What are cookies?
Billing
- Why do you charge VAT to European subscribers?
- What does recurring subscription mean?
- I don't want a recurring subscription. How do I sign up for only one month/one year?
- How do I get a receipt?
- Why was my account suspended?
- Why are you rejecting my credit card number?
- Why can't you charge my credit card?
- How do I change/update my credit card?
- How do I cancel my subscription?
- How do reactivate an expired subscription?
Finding information
- Where can I find contact information for a person or company?
- What is the Advanced Search feature?
- How do I use Advanced Search to find people?
- How do I use Advanced Search to find titles?
- How do I get a list of films in which two people worked together?
- Why doesn't IMDbPro list appearances in TV series like the regular IMDb site?
- How do I search for films that are still in production?
Updating your credits
- One of my credits says that I did post-production work, but that's not true. Why is that and how do I remove it?
- How do I add/update contact details for myself or my company?
- How do I add a new company to your database?
- How do I add or update my company's client list?
- How do you choose the titles for which a person is "Known For" on their filmography page? And how can I change them?
STARmeter/MOVIEmeter
- What are STARmeter/MOVIEmeter rankings?
- Why does my STARmeter or MOVIEmeter rank change so much from one week to another?
Other Questions
- Demo Reels - Frequently Asked Questions
- I have a problem and I couldn't find the answer in your help section. What's the best way to report it?
Did this answer your question?
Yes: Return to the IMDbPro homepage
No: Back to previous choice - Top help menu -
Contact our Help Desk.