If you are experiencing difficulties with one of our site's features or wish to report a problem, we encourage you to search our help/documentation or online support pages first. If you can't find an answer to your specific question, please do post it in our support community and we will do our best to help.
However, whoever reads your message will only be able to help if they can understand and identify what kind of problem you're having, and reproduce it. The information you provide in your initial report will greatly help us figure exactly what is happening to you and how can we fix it (or tell you how to solve it). If we can't understand or reproduce the issue, chances are you won't get a helpful response.
Here are some suggestions on how to help others help you promptly and effectively:
Be very specific/detailed: Explain exactly what you were doing when the problem occurred and what happened. If you got an error message on your screen, please quote it as accurately as possible. If you can, post a screenshot. If not, include a step-by-step description of what happened. We understand you might be frustrated, but being vague or angry doesn't get us closer to figuring out what's going on.
For example, if you are having problems signing up or logging into your account or accessing a site feature, leaving a generic complaint like "Help, I can't get into your site" or "Your page doesn't load, please fix it" isn't going to get results. There can be too many reasons why you are not able to access a particular page, and when we get a complaint like the above, at best we can only reply with very generic suggestions that may or may not solve your problem. We can however provide more specific assistance if you include the error message displayed on your screen or tell us exactly what is happening when you try to access a particular page, what steps you followed etc.
Include a link: Always cut & paste a link to the exact page of the site where you experienced the problem or which includes the feature you are asking about. Even if it seems redundant, the site has literally millions of pages: what may seem unique to you, may be less obvious to the rest of us. Including a link will help our staff pinpoint the problem.
Identify yourself: If are having problem accessing the site and you are already a registered user, please give us enough information to identify your account. If we can't locate your account, we can't check if there's anything wrong with it, and we have to get back to you asking for more info. If you are reporting a problem with your data, please make sure we can positively identify who you are.
Check for similar reports: The reason why we encourage users to check the support community is not just because there might already be an answer to your question, but also because there might be similar reports from other users. This information is very useful to us. When we receive a single report about a problem, it's likely to be an isolated glitch probably caused by some local issue outside of our control. When the same problem is shared by a large number of users, it's definitely more likely to be caused by something else which we can investigate and fix. So adding your report to an existing one helps us assess and prioritize.
Try correcting the error: If the problem you noticed is with information rather than performance of a site feature, you can fix it yourself. Information on IMDb can and should be updated directly via the 'Edit Page' button located at the bottom of almost every page on the site which contains data. If you have noticed information that is inaccurate or out of date or in need of any kind of revision, the best and fastest way to fix is to make the change yourself, instead of simply reporting it, by clicking on the 'Edit' button and submitting an update. If you need help getting started our Contributor Zone section has plenty of useful information and guides.
Try another browser/computer: Some problems may be caused by incompatibilities with specific browsers or other software, or network issues limited to the user's location or connection. If possible, try accessing the same feature with a different browser (e.g. if you are using Internet Explorer, try Firefox or Chrome or Safari) and/or on a different computer (e.g. a friend's or co-worker's). If the issue goes away, this means that the problem is with your browser or computer setup, not at our end and we probably can't do anything to help you.